Terms and Conditions

We have our own internal Id policy in accordance With Belgian law.

To ensure you maximize the convenience of online ordering please remember:

Alcohol purchases must be signed for by someone over the age of 18 on delivery. Our staff will insist on age verification if you “look” 21 years of age or younger – it’s a judgment call so please be flattered if they ask – it’s not our intent to offend!

We are unable to leave restricted goods such as alcohol unattended at an address. Please make sure that someone will be available to take delivery at the requested time because we will not leave it on the door step!

If you have any questions and queries, please call us. Your electronic confirmation email will tell you our telephone number.

 

Delivery Times

We deliver seven days a week– we don’t deliver on public holidays where it is illegal to trade. Orders will be delivered within 24 hours of the order being received. While all efforts will be made to ensure delivery windows are ment, delivery times outside of Brussels may take up to 3 working days to be delivered.

Delivery Charges

There are different delivery costs depending upon the proximity of the delivering address to the respective delivering zone. A zoning mechanism is used. The delivery zone is determined by the suburb entered for the delivery.

Within local delivery zone of Brussels a flat fee of 4.50 applies to deliveries where the order cost is under $100.Delivery is free for orders that cost $100 or more – where the total cost of the order is being delivered to a single address. There is no minimum order value for delivery.

Outside local delivery zone. The minimum out of zone delivery charge is $10. The maximum is $50.Delivery charges are based on Multiples of 12 for bottles of wine or spirits - $10 per 12 items (can be made up of a mix); and Multiples of 24 for beer and RTD products (can be made up of a mix) - $10 per 24 items. Pick up is also available - based on same times as delivery - am and pm options from all stores – there is no charge for pick-up orders.

 

Returns Policy

If you are unhappy about any aspect of your delivery or would like to return any part of your order please contact us at the number mentioned in your invoice with all details of your order and what is required. Gross spirit.com offers a 20% sale or return policy. This means that you can have peace of mind if you over order that some product can be unopened. Product returned must be in re-saleable format – ie wine,, spirit or RTD packaging unbroken from original format and not damaged in any way We will then arrange either a replacement or refund. Claims must be made within 24 hours of receipt of goods.

If the wrong package is delivered then you must notify grossspirit.com within 24 hours of delivery with all the purchase details.

 

Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices.

This web site has agreed to notify you of:

• What personally identifiable information of yours is collected from you through the web site

• The organization collecting the information

• How the information is used

• With whom the information may be shared

• What choices are available to you regarding collection, use and distribution of the information

• How you can correct any inaccuracies in the information.

 

Cookies

A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible ONLY to Grossspirit.com, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and state selection from one page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while on our site. If a user rejects the cookie, they may still browse our site, but the user will be unable to log in or make a purchase. Cookies also enable us to track and target the interests of our users to enhance the experience on our site and show you the products that your order history indicates you prefer.

 

 Links

This web site contains links to other sites. Please be aware that Grossspirit.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

 

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply send an email to our friendly Customer Care representatives with your request and the account name you used to create your account. Every e-mail that we send provides you with the opportunity to unsubscribe from the newsletter service.

 

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose information. Information requested may include contact information (such as name and shipping address), and demographic information (such as geographic region, age level). Contact information will be used to notify the winners and award prizes during any offer. Grossspirit.com may use this information for marketing opportunities if authorized by the registrant, and will also be used for purposes of monitoring or improving the use and satisfaction of this site.

 

Updating Personal Information:

If your personally identifiable information changes (such as your shipping or billing address, your Contact no.), you can add new information or delete any addresses or phone nos. from the ‘my account’ page, located on the right hand menu, once you have logged in. Of course, if you prefer the personal touch, we offer live one-on-one help at our Customer care no- +320476434165, where a cheery voice will be happy to help.

 

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this new manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Security

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by Multisafepay, the premier encryption and payment gateway company available today. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer become Locked which indicates that your information is safe.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users' information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. If one of these people leaves their workstation, they are required to lock their station until they return. Furthermore, ALL employees are kept up to date on our security and privacy practices.

Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance of keeping our customers' information secure and safe at all times. Finally, the servers that we store personally identifiable information on are kept in a locked and secure environment.

If you have any questions about the security at our website, you can send an email to webmaster@grossspirit.com (or just go to the contact us page)

 

GENERAL TERMS & CONDITIONS OF USE FOR GROSSSPIRIT.COM

Thank you for visiting www.grossspirit.com (the “Website”), which is operated by Real Kara SPRL(a trading division of Real Kara SPRL.

The following terms and conditions (“General Terms and Conditions of Use”) apply to your use of the Website. By accessing and using the Website, you agree to be bound by all of the following General Terms and Conditions of Use, the Privacy Policy and, if applicable, the Membership Terms and the Terms of Sale without qualification (collectively, the “Terms”). If you do not agree to be bound by the Terms you must stop using and accessing the Website.

 

1. DEFINITIONS

The following definitions apply to the Terms:

"Content" means any software, data, information, pictures, graphics and other materials published or made available on the Website, including any third party content and any user generated content.

Customer” means a person who applies for permission to order goods via this Website.

Service” means the delivery of goods from grossspirit.com online store in response to orders placed by Customers via this Website and in accordance with these Terms.

"user" means any user of the Website.

"you" and "your" are a reference to you.

 

 2. USE OF WEBSITE AND PROHIBITED ACTIVITY

2.1. Use of this Website is restricted to persons over the age of 18.

2.2. If you make a purchase through the Website, you warrant and understand that it is your responsibility to show (or to procure the person or persons receiving the goods (the “Recipient”) to show) current identification to the person or persons delivering the goods. The identification must include you or the Recipient’s:

(a) full name;

(b) date of birth;

(c) photo; and

(d) signature.

 

 

2.3. You are prohibited from doing any act that www.Grossspirit.com, in its absolute discretion, may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this Website including but not limited to:

2.3.1. Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

2.3.2. Using this Website to defame or libel grossspirit.com or its affiliates, their employees or other individuals or acting in such a way that brings into disrepute the reputation of grossspirit or its affiliates; and

2.3.3. Uploading files that contain viruses that may cause damage to the property of Grossspirit.com or the property of other individuals.

2.4. You agree not to engage in any other conduct thatgrossspirit.com advises (in its absolute discretion) is in breach of the Terms or is otherwise inappropriate for the Website.

2.5. If you wish to take advantage of offers, or to access parts of the Website, that are only available to members, you will need to register as a member. If you register as a member, the Membership Terms will also apply to you.

 

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

3.1. Grossspirit.com is not responsible if the information that it makes available on this Website is not accurate or complete. Any reliance upon the material on this Website shall be at your own risk and we are not responsible for any adverse consequences arising out of such use. You agree that it is your responsibility to monitor any changes to the material and the information contained on this Website.

3.2. Prices displayed on this Website may change at the sole discretion of grossspirit.com and grossspirit.com is not obliged to inform its users about the change.

 

4. CHANGES

4.1. Grossspirit.com reserves the right, in its absolute discretion, at any time and for any reason whatsoever, to make improvements and/or changes to the Service; to terminate all or part of any service supplied by grossspirit.com and/or its agents and/or its delivery persons to any Customer; to remove, amend and/or vary any of the Content which appears on the Website; to cease operating the Website in whole or in part, with or without notice, effective immediately.

4.2. Grossspirit.com reserves the right to change, alter or modify these Terms at any time and will update you of this by updating the "last updated" notice at the end of these Terms. By continuing to access the Website you agree to be bound by the amended Terms. You should check from time to time to see if these Terms have changed or not.